Adding notes to a problem record

 

To attach a note or to add a note to an existing note in the problem record, perform these steps.

1. Use the Work with Problem (WRKPRB) command.

2. Select option 12 (Enter text) on the Work with Problems display. The Select Text Type display appears.

3. Select option 1 (Problem description) to enter the problem description. Only the text entered with this option is sent to the service provider along with the problem.

Notes need to be typed in the following format to keep a chronological record of events:

• On the first line, type a brief description of the problem.

• On the second line, type the current date.

• On the third line, type the note that you want to send. Use as many additional lines (up to 20) as you need.

Include the following information in your notes:

• Any recent release update that you have applied to the system

• Any changes you made in the system configuration

• Any new program or feature that you are using

• Anything that might be different since the last time the program, feature, or device ran without a problem

 

Parent topic:

Tracking problems