Resolving an order block
Resolving an order block allows the items on that order to be released to fulfillment. However, for items that remain in the order to be released to fulfillment, all blocks on the order must be resolved.
Procedure
- Open WebSphere Commerce Accelerator
- Find blocked orders.
- Select the order for which we want to resolve an order block and click Manage blocks.
- Select the order block to resolve and click Resolve.
- Optional: Enter a comment providing more information about why we are resolving the order block.
- Click OK to resolve the order block.
What to do next
To resolve multiple blocks for an order, repeat steps 4 to 6 for each block to resolve.
Related concepts
Order blocks
Related tasks
Adding comments to an order block
Adding a block to an order