Troubleshoot and support > Install
Troubleshoot: WebSphere Commerce configuration issues
If you encounter problems while configuring WebSphere Commerce, review this section for common issues.
- Troubleshoot: Creating a WCS instance using a remote Web server
A WCS instance can be configured with either a local or remote Web server. Review this information to assist you in the values needed to configure a remote Web server.
- Troubleshoot: Errors in the SystemErr.log and the Configuration Manager client window during the instance creation process
During WCS instance creation, review messages in the log files and the Configuration Manager client window.
- Troubleshoot: Error messages logged in the createInstanceANT.err.log
The createInstanceANT.err.log is created during a WCS instance creation. Review this log for possible problems.
- Troubleshoot: Returning to use a non-root user to run WebSphere Commerce
Depending on security requirements, you might have set up WebSphere Commerce to run using the root user. To return to using a non-root user, steps need to be completed.
- Troubleshoot: Using a root user to run WebSphere Commerce
Depending on security requirements for the WebSphere Commerce environment, you might be required to run WebSphere Commerce with a root user.
- Troubleshoot: Timeouts occur during a server start and store publish
When starting the WebSphere Commerce server or publishing a store, you might encounter a transaction time out.
- Troubleshoot: Warnings issued when creating an instance with the config_ant.bat command
Warnings display when you create an instance in a WebSphere Commerce installation directory that contains spaces.
- Troubleshoot: Warnings issued when removing an instance with the config_ant.bat command
Warnings display when you remove an instance in a WebSphere Commerce installation directory that contains spaces.
- Troubleshoot: WebSphere Commerce command line utilities do not function properly
When using WebSphere Commerce command line utilities, the commands do not function as expected.