Troubleshoot and support > Install
Troubleshoot: feature pack issues
If you encounter problems while installing a WebSphere Commerce feature pack or enabling a feature on a WCS instance, review this section for common issues.
- Troubleshoot: feature pack install or uninstall failed
Review this information if the installation or uninstallation of a WebSphere Commerce feature pack fails.
- Troubleshoot: Checking that the feature pack is installed on the machine
After installing a WebSphere Commerce feature pack, to ensure that the feature pack is installed correctly.
- Troubleshoot: Checking that a WebSphere Commerce feature is enabled on the instance
After installing a feature pack, you can enable one or more features. You enable a feature on a WCS instance. After enabling the feature you should verify the enablement is successful.
- Troubleshoot: User attempt to sign on to WebSphere Commerce tools page fails
After applying a WebSphere Commerce fix pack or installing a WebSphere Commerce feature pack, you attempt to sign on to a WebSphere Commerce tools page and the sign on fails with a NumberFormatException.
- Troubleshoot: WebSphere Commerce common features
The WebSphere Commerce feature packs contain features; some of these features might be common, or exist, in two or more feature packs. Review this information to understand what happens when you have one of these features installed.
- Troubleshoot: feature enablement issues
If you encounter problems while enabling a feature on a WCS instance, review this section for common issues.Last updated: 30 October 2009
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