Process: Cancel stale orders
Flow
Objective
Cancel orders that are considered stale.
Description
This process handles orders that have been abandoned and will ultimately not be fulfilled. It is a way of moving them from "in-process" orders to the set of canceled orders.
Features
- Order life cycle
- Handling of abandoned shopping carts
- Handling of unfulfilled orders
Customization
Define shopping-cart or order expiry criteria (for example, FTC stage 2 compliance).
Edition
Professional, Enterprise
Tasks
| Task | Description | Role |
|---|---|---|
| Cancel order |
Update the order state to canceled (X). |
Operations Manager |
| Find stale orders |
The criteria for determining which orders are stale and at what point a particular order becomes stale would be defined by a particular business. Some examples are as follows:
-- Stale shopping carts |
Operations Manager |
Business artifacts
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