Process: Business relationship management
Flow
Objective
Manage the business relationship with a customer by creating and managing business accounts and contracts.
Description
Businesses need to manage the relationships with their customers. They can do so by creating the following elements:
- Business accounts
- A business account represents the relationship between the owner of a store and the store's customer organizations. Business accounts are the starting point for managing business relationships. Using business accounts, you can track contracts and orders for customer organizations and configure the purchasing process in a store for Buyers from customer organizations.
- Contracts
- Contracts entitle a customer organization to purchase designated products in a store at a specified price for a specified period of time under specific conditions. WebSphere Commerce provides the ability to record and deploy contracts that have been negotiated.
- Base contracts
- A base contract is a contract that contains a common set of terms and conditions, which are applicable to all contracts created for customers in an industry or customer segment.
Features
- Business Accounts
- Contracts
Edition
Enterprise
Subprocesses
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