Troubleshooting administration
Use this information if you are having problems with administrative functions.
- Select the problem you are experiencing.
- I have problems bringing up or using the administrative console.
- I have problems starting or using the wsadmin command prompt.
- My web module or application server dies or hangs.
- I get errors trying to configure and enable security.
- I have problems creating or using HTTP sessions.
- I get errors connecting to the administrative console from a browser.
- I have problems using tools.
- I cannot seem to distribute the workload across clustered servers.
- There are problems setting up the multiserver dmgr environment.
- I cannot uninstall or remove a node or application server.
- The stopServer.sh (base and ND) or admin console stop-server command hangs and creates a Java core dump (Red Hat Linux).
- If we did not solve the problem, prepare to contact IBM support.
For current information available from IBM Support on known problems and their resolution, see the IBM Support page.
If we do not see a problem that resembles yours, or if the information provided does not solve the problem, contact IBM support for further assistance.
Subtopics
- Administration and administrative console troubleshooting
Troubleshoot problems with administrative functions.
- Administrative console does not start even though installation completes
This topic discusses problems that we can encounter when you attempt to access the console.
- Administrative console - browser connection problems
This topic describes problems that we can have when logging into the administrative console from a browser.
- Web server plug-in troubleshooting tips
The following topics might help you diagnose problems with the web server plug-ins.
- Multiserver environment errors
Use this information to troubleshoot problems with setting up multiserver environments.
- Workload management component troubleshooting tips
If the workload management component is not properly distributing the workload across servers in multi-node configuration, use the following options to isolate the problem.
- Workload is not getting distributed
This information might help you diagnose the trouble if you are having a workload distribution problem.
- Administrative problems with the wsadmin scripting tool
Use this information if you are having problems starting or .
- (zos) Cannot restart the dmgr monitoring policy
The dmgr monitoring policy is permanently set to STOPPED and cannot be changed. If the Deployment Manager fails it will never be restarted by WebSphere Application Server monitoring.
- (zos) Timeout condition resolutions
This topic gives an overview of how to resolve timeout conditions.
- Application Server start or restart problems
If a server process does not start or starts with errors, the following topics might help you to diagnose the problem.
- (iseries)(dist) Server hangs during shutdown if it creates a Java core dump (Red Hat Linux)
When you run the stopServer.sh script on Red Hat Linux Advanced Server Version 2.1 with the latest operating system patches, it creates a Java core dump and hangs the terminal.
- Command-line tool problems
Troubleshoot a variety of problems relating to using command-line tools.
Related tasks
Troubleshooting service integration technologies
Administration and administrative console troubleshooting Administrative console does not start even though installation completes Administrative console - browser connection problems Web server plug-in troubleshooting tips Multiserver environment errors Workload management component troubleshooting tips Workload is not getting distributed Administrative problems with the wsadmin scripting tool HTTP session problems (zos) Cannot restart the dmgr monitoring policy
(zos) Timeout condition resolutions
Application Server start or restart problems
Server hangs during shutdown if it creates a Java core dump (Red Hat Linux)
Application uninstallation problems