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Administrative console - browser connection problems

This topic describes problems that we can have when logging into the administrative console from a browser.

Review the following information to resolve the browser problem.

If we are able to bring up the browser page, but the console behavior is inconsistent, error-prone, or unresponsive, try upgrading the browser you are using. Older browsers may not support the administrative console's features. For a listing of supported web browsers, see the Supported hardware and software web page.

Check to see if the problem has been identified and documented using the links in Diagnosing and fixing problems: Resources for learning. If we do not see a problem that resembles yours, or if the information provided does not solve the problem, contact IBM support for further assistance.

Check the following list for the problem and how to solve it:


An error can occur when a single user that uses multiple instances of the Mozilla to log into the administrative console

When a single user logged into an operating system tries to use multiple instances of the Mozilla browser, the first user ID that logs into the administrative console is the current user. This situation occurs because the browser windows share a single process.

To resolve the problem, do one of the following actions:


Mozilla user selects a check box on a collection table and receives an error

A user on Mozilla browser Version 1.4 selects a check box on a collection table, presses Enter, and receives an error.

To resolve the problem, do one of the following actions:


Mozilla user enters an invalid ID or password and receives an error message

A user on Mozilla browser Version 1.4 enters an invalid user ID or password, presses Enter, and receives an error message. Clicking OK fails to refresh the administrative login screen

To resolve the problem, do one of the following actions:


Related concepts

  • Troubleshooting and support


    Related tasks

  • Troubleshooting administration

    Reference topic