Diagnose and fix problems: Resources for learning
The WebSphere Application Server support page
The official site for providing tools and sharing knowledge about WebSphere Application Server problems is the WAS support page:
Features...
- A search field for searching the entire support site for documentation and fixes related to a specific exception, error message, or other problem.
- Solve a problem links take you to specific problems and resolutions documented by WAS technical support personnel.
- The Download links provide free WAS maintenance upgrades and problem determination tools.
- fixes are software patches which address specific WebSphere Application Server defects. Selecting a specific defect from the list in the Fixes by version page takes you to a description of what problem the fix addresses.
- Fix packs are bundles of multiple fixes, tested together and released as a maintenance upgrade to WebSphere Application Server.
Refresh packs are fix packs that also contain new function. If we select a fix pack from this page, you are taken to a page describing the target platform, WebSphere Application Server prerequisite level, and other related information. Selecting the fix list link on that page displays a list of the fixes which the fix pack includes. If we intend to install a fix which is part of a fix pack, it is usually better to upgrade to the complete fix pack rather than to just install the individual fix.
- fixes are software patches which address specific WebSphere Application Server defects. Selecting a specific defect from the list in the Fixes by version page takes you to a description of what problem the fix addresses.
Access WebSphere Application Server support page resources
Some resources on the WAS support page are marked with a key icon. To access these resources, supply a user ID and password, or register if do not already have an ID. When registering, you are asked for the contract number, which is supplied as part of a WAS purchase.
WebSphere Developer Domain
The Developer Domains are IBM-supported sites for enabling developers to learn about IBM software products and how to use them. They contain resources such as articles, tutorials, and links to newsgroups and user groups.
The IBM Support page
IBM Support has documents that can save you time gathering information needed to resolve this problem. Before opening a PMR, see the Must gather documents for information to gather to send to IBM Support.
Related concepts
Reference topic