Where to look next

If you have been successful in identifying the cause of your problem, use Table 3 to determine your next course of action.

Table 3. Where to look next
Type of problem Where to look next
Program abend Dealing with program abends
System abend WebSphere MQ dumps
Wait Dealing with waits and loops
Loop Dealing with waits and loops
Performance problem Dealing with performance problems
Incorrect output Dealing with incorrect output
Unexpected message WebSphere MQ for z/OS Messages and Codes manual
Application error WebSphere MQ Application Programming Guide and WebSphere MQ Application Programming Reference manual

If you have decided that the problem is with the WebSphere MQ code itself, and that you should refer it to the IBM support center, we can get advice on dealing with the support center in Reporting a problem to the IBM software support group.