Reporting a problem to the IBM software support group

 

The IBM Product Support Services (PSS) Software Support structure exists to help you resolve problems with IBM products, and to ensure that we can make the best use of your IBM computing systems. Software support is available to all licensed users of IBM licensed programs; we can get assistance by contacting your local support center.

This chapter helps you to decide when to contact the support center, and what information we need to have collected before doing so.