Installing the IBM Support Assistant (ISA)
We can install the IBM Support Assistant (ISA) from the ISA downloads Web page.
Before starting
Before you start:Read the concept topic about the IBM Support Assistant (ISA).
About this task
Follow these steps to install ISA on your computer:
Procedure
- Go to the IBM Support Assistant web page to download the installation package.
- Log in by using the IBM ID and password. If we do not have an IBM ID, click Get an IBM ID to create one.
- Select the version of ISA that we want and click Continue.
- Click View license to read the license agreement in a separate window, then select I agree and click I confirm.
- Select the relevant operating system, click Download now, and save the compressed file to a temporary directory.
- Extract the files from the compressed file to a temporary directory. The files that you extract include a quick start guide that tells you how to install, upgrade, and configure ISA.
- Follow the instructions in the quick start guide to install ISA.
Results
When you have installed ISA successfully, we can use the desktop icon to open it, or we can click Programs > IBM Support Assistant > IBM Support Assistant. (The exact name of the entry in the Start menu depends on the version of ISA that we have installed.)
What to do next
Now that we have installed ISA, install the WMQ add-on, as described in Updating the IBM Support Assistant (ISA). Parent topic: IBM Support Assistant (ISA)