IBM Support Assistant (ISA)
The IBM Support Assistant (ISA) helps you to resolve questions and problems with IBM software products by providing access to support-related information and troubleshooting tools.
The ISA is available at no charge to install on your computer; you then install the relevant product add-ons. ISA has a built-in user guide, and the ISA download package includes a quick start installation and configuration guide. For information on installing the ISA, see Installing the IBM Support Assistant (ISA). For information on installing the ISA plug-in for IBM MQ, see Updating the IBM Support Assistant (ISA).
From the ISA home page we can search for information, analyze problems, and collect data to send to IBM.
- Find information
- Click Find Information to search multiple information sources concurrently. We can search the following sources.
- IBM software support documents
- IBM Developer
- IBM news groups and forums
- Google Web search
- Guided troubleshooter content
- Product documentation
- Analyze problem
- Click Analyze Problem to access diagnostic tools or a guided troubleshooter, or to collect data. More tools might be made available periodically, so check for updates by clicking Find new add-ons.
- Collect and send data
- Click Collect and Send Data to complete the following tasks.
- Collect diagnostic data automatically from a local or remote computer.
- Send files to IBM Support for problem determination.
- Create and submit a new problem report.
- View or update an existing problem report.
For more detailed information on the ISA, see the IBM Support Assistant web page.
- Installing the IBM Support Assistant (ISA)
We can install the IBM Support Assistant (ISA) from the ISA downloads Web page.- Updating the IBM Support Assistant (ISA)
We can update ISA by installing product and tool add-ons.- Getting product fixes
A product fix might be available to resolve your problem. We can determine what fixes are available by launching a query from the IBM Support Assistant.Parent topic: IBM MQ Troubleshooting and support
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