IBM BPM, V8.0.1, All platforms > Troubleshooting and support > Recovering from a failure
Recovery: Analyzing the problem
For all unplanned system events, a set of basic recovery procedures can be leveraged at the point of identification.
There are six well defined steps to situational analysis:
- Define the question
- Gather information and resources (observe)
- Form hypothesis
- Perform experiment and collect data
- Analyze data
- Interpret data and draw conclusions that serve as a starting point for new hypothesis
For each production scenario the symptoms that initiate a recovery action may vary.
It is important to follow the guidelines for situational analysis and take the corrective action relative to the symptoms that are presented.
- Situational analysis
Situational analysis is the cyclical execution of the scientific method and can take into account various situations that will initiate a recovery procedure.