IBM Tivoli Monitoring > Version 6.3 Fix Pack 2 > Installation Guides > Installation Guide > Support for problem solving > Contacting IBM Software Support
IBM Tivoli Monitoring, Version 6.3 Fix Pack 2
Submitting problems
Submit problems to IBM Software Support
You can submit your problem to IBM Software Support in one of two ways:
- Online
- Click Submit and track problems on the IBM Software Support site athttp://www.ibm.com/software/support/probsub.html. Type your information into the appropriate problem submission form.
- By phone
- For the phone number to call in your country, go to the contacts page of the IBM Software Support Handbook athttp://techsupport.services.ibm.com/guides/contacts.html and click the name of your geographic region.
If the problem you submit is for a software defect or for missing or inaccurate documentation, IBM Software Support creates an Authorized Program Analysis Report (APAR). The APAR describes the problem in detail. Whenever possible, IBM Software Support provides a workaround that you can implement until the APAR is resolved and a fix is delivered. IBM publishes resolved APARs on the Software Support Web site daily, so that other users who experience the same problem can benefit from the same resolution.
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Contacting IBM Software Support