} } } }; Scenario - Support files

Scenario - Support files

The security administrator has noticed the web reverse proxy is occasionally crashing. The administrator contacts the support team and they ask for the support file from the docker container that is experiencing the issue.

The administrator completes the following steps.

  1. Execute the /usr/sbin/isva_cli command against the Docker container and then use the CLI to create a support file.
  2. Start the configuration service (if not already started).

  3. If the configuration data is being shared via the configuration service, the support file should be pushed to the configuration service using the CLI.
  4. Log onto the LMI of the configuration container and go to System > Network Settings > Shared Volume > Support files. Locate the support file created in step 1. Download the support file and then send it to the support team.

    Alternatively, the administrator can access the configuration volume directly to access the generated support file.

Parent topic: Scenarios