Refund methods

Refund methods are the means by which money is credited to customers returning merchandise. Refund method are configured in the POLICY database table by Payment policy types. For example, for a credit card payment method, the refund method is also a credit card.

By default, these refund methods are available:

• Credit card

  • AMEX

  • MasterCard

  • VISA

• Line of credit

In a B2B store, the contract specifies available refund methods. For example, use one of the original payment methods as the refund method; or use credit line as the refund method. The method by which a refund is credited to the customer is referred to as a return payment. Return payments are configured in the POLICY database table by ReturnPayment policy types.

Related concepts
Payment methods
Payment instructions

Related reference
Payment configuration files
RefundMethodConfigurations XML file
Payment, refund, and return payment business policies
PaymentMethodConfigurations XML file