IBM Tealeaf Customer Experience on Cloud integration

IBM Tealeaf Customer Experience on Cloud (Tealeaf) is a software-as-a-service analytics solution for web and mobile applications. Tealeaf records what our customers see on your web pages and how they interact with your pages. We can integrate Tealeaf with the WebSphere Commerce store to provide insight into our customers’ online shopping experience. We can monitor business and usability metrics, identify issues in real-time, and prioritize site improvements.

By integrating Tealeaf and WebSphere Commerce, we can understand and improve the overall customer experience by analyzing behavioral problems from large and complex data sets online and on mobile devices. IBM Tealeaf Customer Experience on Cloud includes numerous ready-to-use reports and dashboards, all of which can be customized to suit your specific analytic needs.

• Integrating Tealeaf Customer Experience on Cloud with the WebSphere Commerce
  Tealeaf consists of a number of components that capture, store, and replay customer browsing sessions. To use Tealeaf with your Aurora starter store, configure the Tealeaf capture and replay environments, and enable Tealeaf integration in the store.

• Use Tealeaf to capture cart abandonment triggered by low inventory
  By integrating WebSphere Commerce and Tealeaf Customer Experience on Cloud, we can begin tracking and understanding shopper behavior on your Aurora starter store. Tealeaf comes configured with default reports, workspaces, and events to help you analyze the behavior of your online shoppers. We can enhance the insights into our organization's web and mobile apps by building customized reports, workspaces, and events. This demonstration shows you how to build custom Tealeaf events to track cart abandonment that is triggered by low product inventory.