Administer IBM Customer Service for WebSphere Commerce
IBM Customer Service for WebSphere Commerce is a separately purchased product is embedded in the Aurora B2C and Aurora B2B storefronts. Stores enabled with IBM Customer Service for WebSphere Commerce allow a customer service representative (CSR) to act on behalf of guest customers and registered customers. A CSR can manage customer accounts, cancel and reorder orders, and shop as customer. A CSR can also act on behalf of Buyer Administrators to help complete Aurora B2B tasks from the storefront, without having to access the Organization Administration Console.