Process: Shop at store
Flow
Objective
To allow customer to shop at the store or to have customer service representative shop on their behalf.
Description
Various operations such as purchasing products, registering with the shopping site or modifying a customer profile can be performed by either the customer or the customer service representative.
Features
- Customers can shop at the site and perform store related operations
- CSR can register customers, modify their profiles or create orders for a customer
Customization
see description in sub processes
Edition
Professional, Enterprise, and Express
Subprocesses
- Create customer order
- CSR-manage profile
- CSR-register customer to store
- IBM Gift Center in ConsumerDirect
- Shop at ConsumerDirect
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