Process: Merchant

 

Flow

Legend

A merchant may set up one or more stores on the ISPs site. The merchant creates the store by using the tools provided by the ISP. The merchant manages all aspects of the store including, catalog administration, user administration, campaign management, and order management.

 

Subprocesses

• Catalog management - Merchant
• Customer management
• Customer service
• Marketing
• Order management
• Sales Center
• Store operations
• Workspace management

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