Process: Order management
Flow
Objective
Order management provides end-to-end visability to merchants and customers of the current state of an order and its components.
Description
The order management subsystem include:
- Order capture
- Order processing
- Fulfillment
- Inventory
- Payment
- Return
In WebSphere Commerce there are two types of inventory:
- ATP
- allows for estimation of ship date for each order item
- Non-ATP
- only provides information on whether the given item is in stock at this time
Only when using ATP inventory, the customer may make use of additional facilities:
- Order Processing
- Returns
There are a number of scheduled jobs that are used by the order subsystem, their use is shown in the context of each business process, and also they are summarized under 'Background order processes'.
Features
- The merchant can
- Manage the business rules associated with inventory and order processing
- Use expected inventory records to provide customers more accurate estimates of when backordered items will be in stock
- Receive inventory for items either via an expected inventory record or an adhoc receipt
- Make adjustments to inventory
- Manage customer returns
The customer can:
- Check availability of inventory before submitting an order
- Check expected shipping date for out of stock items before submitting an order
- Submit an order and reserve available inventory or create a backorder for out of stock items
- After submitting an order, customer will be given estimated ship dates for all items, whether available now or on backorder
- Scheduled tasks
- Release orders to fulfillment
- Allocate inventory to backorders
- Redistribute backorders against expected inventory
- Release expired allocations
- Order processing
- Order approval (B2B)
- Quote expiraton handling
- Payment validation, authorization and capture
- E-mail notification
- Support for static and dynamic kits
- Fulfillment integration messages that accomplish the following functions
- Create an expected inventory record
- Create a pick batch
- Request pick tickets and packing lists
- Create a receipt
- Adjust the inventory receipt level of a product
- Issue shipment confirmation by the fulfillment center
- Item fulfillment attributes
- Track/non-tracked inventory
- Backorderable
- Force backorder
- Returnable
- Creditable
- Versioned items
- Release separately
- Returns
- Return merchandise authorization (RMA) process
- Business rules for approval
- Automatic and manual approval
- Dispositions including return to inventory and dispose
- Return from original order
- Refund amount calculation including taxes
Customization
- Integration with external inventory systems
- Integration with fulfillment systems
- Integration with accounting systems/ERP systems
- Shipping instructions
- Drop ship items
- Expedited handling
- Specialized batching and picking algorithms
- Returns
- Extend approval process to include new business rules or multiple levels of approval.
- Refund using payment method other than purchase payment method or line of credit (B2B).
- Specialized disposition process
Edition
Professional, Enterprise
Subprocesses
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