Process: Management by merchant
Flow
Objective
Complete management of hosted stores by individual merchants.
Description
The merchant has complete control on the hosted store. Tasks include the creation of catalog, campaigns, and inventory. Manage the day to day operations of the store including registered customers, orders, fulfillment, etc.
Features
Store management capabilities are given to different user roles on the site.
Customization
None
Edition
Enterprise
Subprocesses
- Business relationship management
- Customer service
- Negotiations
- Order management
- Prepare online catalog
- Set up marketing and promotions
- Setup inventory records
- Shop at a hosted store
Tasks
| Task | Description | Role |
|---|---|---|
| Set up store policies |
Use the WebSphere Commerce Accelerator to set up the store policies for the store. Setup could involve changes to Taxing, Shipping, Returns Codes, Shopping flow, or text on the store pages. |
Site Administrator |
Business artifacts
- Creative content
- E-mail activity
- Fulfillment center list
- Inventory records
- Live web activity
- Online catalog
- Order
- Product strategy
- Promotion
- Sales demand/forecasting plan
- Sourcing strategy document
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