Process: Manage payments requiring attention

 

Flow

Legend

 

Objective

Handle payments that have not been processed fully.

 

Description

This process handles payments that have not been processed fully. It involves analyzing reports of orders that have not been processed due to a payment problem.

 

Features

• Payment
• Payment life cycle
• Handling failed payments
• Payment administration

 

Customization

Define customized rules about which order payments require attention and how to handle them.

 

Edition

Professional, Enterprise

 

Subprocesses

• Work on payment

 

Tasks

Task	Description	Role
Find orders requiring payment attn	This task involves looking for orders that have a bad payment status. In some cases, the status in itself is not necessarily bad, but it has been in that state for too long to be considered good. Some examples are: An order with status A indicates that the order requires review. The payment system has returned AVS code(s) that the store does not accept. An order has been in state M (pending authorization) for an unacceptable amount of time.	Customer Service Supervisor

 

Business artifacts

• Approved payment
• Canceled payment
• Deposited payment
• Failed payment
• Orders requiring payment attention
• Payment requiring attention

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