Work with troubleshooting tools

 

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Overview

This section only discusses tools that are bundled with the WAS product. A wide range of tools which address a variety of problems is available from the WAS Technical Support Web site.

Many of the troubleshooting tools are designed to generate information to be used by IBM Support. Their output might not be understandable by the customer.

See the Support page for current information available from IBM Support on known problems and their resolution.

See the Release notes for the last minute updates, limitations, and known problems,

Review the must gather page before opening a PMR

Use the IBM Support Assistant to help find various IBM Support resources.



Gather information with the collector tool
Configure first failure data capture log file purges

 

Related concepts

Troubleshoot help from IBM