Troubleshooting the problems with plug-ins

Based on the plug-in type, the log messages of the plug-in component are written to UNIX syslog file or LDAP Server log file.

To troubleshoot, check for the following details:

• Check the initialization status. Each Password Synchronizer logs a status message on initialization:
  • Verify whether the log exists. Relevant only for the plug-ins that log in to a file.
  • Verify whether the log contains the message of successful initialization.
  • Verify whether the timestamp of the initialization message is recent. There can be some messages that are left in the log from previous run of the plug-in.

  Non-availability of recent initialization status in the log indicates that the plug-in is not running or failed on initialization before it writes to its log. Possible causes are:

  • The plug-in is not registered correctly into the target system. See the relevant section in the Password Synchronizer for registration steps.
  • The plug-in cannot find its configuration file, pwsync.props. See the relevant section in the Password Synchronizer for information about how to specify the configuration file to the plug-in.

• Check for execution errors.

Parent topic:

Troubleshooting problems with the Password Synchronizers