IBM BPM, V8.0.1, All platforms > Troubleshooting and support > Tools for troubleshooting your applications > IBM Support Assistant Data Collector

Collecting data in console mode with IBM Support Assistant Data Collector

With console mode, you record your responses in a response file. You can then use the response file to run the same collection script and generate reports silently as many times as required.

The IBM Support Assistant Data Collector is not supported for z/OS.

Procedure

To run the data collector and generate problem reports silently:

1. Ensure that your Java environment is configured correctly:
   1. Verify that your Java runtime environment is at level 1.5 or higher.
   2. Verify that the location of the Java runtime environment is included in your PATH environment setting. If the location is not included in your path, set the variable JAVA_HOME to point to the Java runtime environment.
      • 

        For example, if you have a Java Development Kit installed at C:\jre1.5, use the command:

        SET JAVA_HOME=C:\jre1.5

      • 

        For example, if you are using the bash shell and you have a Java Development Kit installed at /opt/jre15, use the command:

        export JAVA_HOME=/opt/jre15

2. Start the script from a command window.

   1. Go to the following directory:

       WAS_INSTALL_ROOT/BPM/isadc/bpm/

   2. Run the following command:
      • isadc.bat
      • 

        isadc.sh

        Ensure that the script is executable file. If necessary, use the following command to change the file permissions: chmod 755 isadc.sh

   The IBM Support Assistant Data Collector starts in console mode.

3. Create a response file.
   • isadc.bat -record response.txt
   • 

     isadc.sh -record response.txt

   You can specify your own file name for response.txt.

   When the data collector runs in console mode, there are no selection lists or entry fields for user input. Instead, available choices are presented as numbered lists and you enter the number of your selection followed by the Enter key. Input fields are transformed into prompts, at which you enter your response and press Enter.

   To stop the collector tool, type the quit option.

4. Run the tool using a response file.
   • isadc.bat response.txt
   • 

     isadc.sh response.txt

   The response file is a plain text file.

   You can edit it to modify values as needed.

   For example, you can use the file on another computer after adjusting the response file values to reflect settings for the local computer.

   Remember that sensitive information, such as user names and passwords, might be stored in the response file. Manage the file carefully, to prevent unauthorized access to important information.

   Some data collection sessions require interaction with the user, and thus are not suitable for the silent collection option.

   For example, IBM Support might ask you to reproduce a problem during data collection, in order to collect log and trace files. In this case, silent collection cannot record and reproduce all steps.

: IBM Support Assistant Data Collector

Related concepts:

Selecting a problem type for IBM Data Collector

Related tasks:

Collecting data in graphical mode with IBM Support Assistant Data Collector