IBM BPM, V8.0.1, All platforms > Troubleshooting and support
Failed to log in to Process Designer because URL should be qualified
When you log in to Process Designer, you might receive an error stating that the Process Center is not running or the authentication of the username and password failed.
This error might be caused if there are issues with the URL for the Process Center contained within the Process Designer configuration.
If the URL for the Process Center cannot be resolved when you invoke Process Designer, you will receive an error saying Configured Process Center hostname "xxxxxxxx" cannot be found. If the hostname is not a fully qualified hostname with a domain, the problem might be that you need the fully qualified hostname. This can occur if the system on which the Process Center is installed is not configured to include the domain in the full computer name.
To fix this problem, modify the configuration for the Process Designer to include the fully qualified hostname of the Process Center. However, this only resolves the problem for the current user and not for other users who would download and install the Process Designer from the same Process Center. A better approach to fix this problem is to modify the settings of the host computer on which the Process Center is installed such that the full computer name includes the required domain qualifier.
To fix the configuration for the Process Designer:
- Navigate to the installation folder of the Process Designer, for example C:\IBM\ProcessDesigner\v8.0.
- Open the eclipse.ini file and locate -Dcom.ibm.bpm.processcenter.url.
- Modify http://PC_short_hostname:port to https://PC_fully_qualified_hostname:port.
- Save and close the eclipse.ini file.
- Launch Process Designer to verify if you can log in.
Troubleshooting and support for IBM BPM
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