IBM BPM, V8.0.1, All platforms > Troubleshooting and support
Troubleshooting checklist for IBM BPM
Asking questions about hardware and software requirements, product fixes, specific problems, error messages, and diagnostic data can help you troubleshoot IBM BPM.
The following questions can help you to identify the source of a problem that is occurring with IBM BPM:
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Is the configuration supported?
Refer to the requirements for IBM BPM to ensure that your system meets all hardware, operating system, and software requirements:
IBM BPM Advanced system requirements
- IBM BPM Standard system requirements
- IBM BPM Express system requirements
- IBM BPM Tools and Add-Ons requirements
- WebSphere Enterprise Service Bus system requirements
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Have you applied the latest fixes?
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What is the problem?
Install IBM BPM
Install IBM BPM
- Migrating existing applications and configuration information to IBM BPM
- Failed to log in to Process Center.
- Deploying applications on IBM BPM
- Administer applications and components on IBM BPM
- Use WebSphere Application Server capabilities in IBM BPM
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Have any error messages been issued?
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For additional help in finding error and warning messages, interpreting messages, and configuring log files, see
Diagnosing problems with message logs in the Websphere Application Server information center.
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Difficult problems can require the use of tracing, which exposes the low-level flow of control and interactions between components. For help in understanding and using traces, see
Work with trace in the Websphere Application Server information center.
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If the checklist does not guide you to a resolution, you can collect additional diagnostic data. This data is necessary for IBM Support to effectively troubleshoot and assist you in resolving the problem. See Contacting IBM Software Support.