IBM BPM, V8.0.1, All platforms > Troubleshooting and support

Getting fixes

A product fix might be available to resolve your problem.

To get product fixes, perform the steps in the Procedure section.


Procedure

  1. Determine which fix you need. Check the list of IBM BPM recommended fixes to confirm that your software is at the latest maintenance level. Check the list of problems fixed in the IBM IBM BPM fix readme documentation that is available for each listed fix pack and refresh pack to see if IBM has already published an individual fix to resolve your problem. To determine what fixes are available using IBM Support Assistant, run a query on fix from the search page.

    Individual fixes are published as often as necessary to resolve defects in IBM BPM. In addition, two kinds of cumulative collections of fixes, called fix packs and refresh packs, are published periodically for IBM BPM, in order to bring users up to the latest maintenance level. You should install these update packages as early as possible in order to prevent problems.

    Fixes specific to the underlying WebSphere Application Server product may also be obtained from the WebSphere Application Server Support Site or from the WebSphere Application Server Support team. Fixes for individual APARs for WebSphere Application Server generally can be applied without affecting IBM BPM. However, consult with the software requirements page before updating WebSphere Application Server with cumulative collections of fixes (fix packs). First check to see that the cumulative fix has passed certification, or contact the Support team for verification.

  2. Download the fix. Open the download document and follow the link in the Download package section. When downloading the file, ensure the name of the maintenance file is not changed. This includes both intentional changes and inadvertent changes caused by certain web browsers or download utilities.

  3. Apply the fix. Follow the instructions in the Installation Instructions section of the download document. For more information, see the "Updating IBM BPM"topic in the "Install" documentation.

  4. To receive weekly notification of fixes and updates, subscribe to My Support email updates.

Troubleshooting and support for IBM BPM


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