General product information
There are a number of self-help information resources and tools to help troubleshoot problems. When there is a problem with product, you can:
- Refer to the release information for product for known issues, workarounds, and troubleshooting information.
- Check if a download or fix is available to resolve problem.
- Search the available knowledge bases to see if the resolution to problem is already documented.
If you still need help, contact IBM Software Support and report problem.
Additional support resources
Effective troubleshooting requires that you have ready access to external information, tools to gather internal information, and communication channels to exchange information with support teams. IBM provides you with support resources and tools.
IBM Software Support Toolbar Predefined links to the most useful software support information for IBM brands in addition to powerful search capabilities. IBM Education Assistant Collection of multimedia educational modules designed to help gain a better understanding of IBM software products and use them more effectively to meet business requirements. IBM Support Assistant Downloadable serviceability workbench to research, analyze, and resolve problems using various support features and tools. Online Service Request Online problem management to open, edit and track open and closed Problem Management Records (PMRs) by customer number.
See
- Troubleshooting process overview
- Access release information
- Search knowledge bases
- Getting fixes
- IBM Support Assistant
- Contacting IBM Software Support
- Subscribing to Support updates
- Registering on the IBM Software Support Web site