Log and tracing
If you are experiencing a problem, you might want to enable tracing and then recreate the problem to capture more log information.
You can enable logging and tracing for software that is shipped with WebSphere Portal. Enabling tracing makes log output more verbose.
For example, you can enable tracing within WAS to obtain information about appservers and other processes.
Refer to the MustGather data collection lists used in troubleshooting various problems in WebSphere Portal and IBM Lotus Web Content Management. Collecting MustGather data early, even before opening a PMR, helps IBM Product Support quickly determine if:
- Symptoms match known problems (rediscovery).
- There is a non-defect problem that can be identified and resolved.
- There is a defect that identifies a workaround to reduce severity.
- Locating the root cause can speed development of a code fix.
Simplify this process even more by using the IBM Support Assistant Lite for WebSphere Portal to automate the collection of the diagnostic data needed to troubleshoot most of these situations. You can use the information gathered to help solve your own problems or to report an issue to IBM Product Support.
Links to important WebSphere Portal tracing questions
- How do I turn on WebSphere Portal trace logging?
- See Trace logging.
- What are the different trace settings and where are the logged?
- See WebSphere Portal run-time logs.
- How do I change the location of my logs?
- See Changing the log file name and location
- WebSphere Portal logs
Learn about the different log files that WebSphere Portal provides to help administrators identify and correct problems with installation and i5/OS configuration.
- WebSphere Portal run-time logs
If tracing is enabled, WebSphere Portal generates a log file during run time that contains messages and trace information.
- WAS tracing and log files
Use WAS log files and tracing to troubleshoot problems with WebSphere Portal.
- Log and tracing in Portal Search
Enable logging and tracing for Portal Search in order to obtain more information.
- Configuration wizard log files
The configuration wizard generates log files each time you run it. The log file can help you to debug problems.
- Virtual Member Manager tracing files
Enable the use of WAS trace facilities to create trace information for Virtual Member Manager.
- System event logging
The system event logging facility of WebSphere Portal enables the recording of information about the operation of WebSphere Portal.
- Web Content Management tracing files
Enable the use of WAS trace facilities to create trace information for Web Content Management.
This tracing can be enabled either permanently or for just the current WebSphere Portal session.
- Troubleshooting Web 2.0 issues
Learn how to troubleshoot and debug issues that result from using the portal Web 2.0 theme.
Parent topic:
Tools for troubleshooting and diagnostics
Related concepts
IBM Support Assistant Lite for WebSphere Portal
Related information
Collecting Troubleshooting Data (MustGather) for V6.1