Mozilla Firefox web browser truncates double-byte characters in text fields

The Mozilla Firefox web browser truncates double-byte text characters in an input field. This problem is a browser limitation related to the font size.

Problem

Text fields that contain double-byte characters appear to vertically truncate the text when viewed at certain font sizes. The text appears to move down in the input field. The characters at the bottom are truncated. This problem does not occur with Microsoft Internet Explorer.

Solution

We can prevent the truncation with one of the following actions.

• Use the Microsoft Internet Explorer web browser.
• Decrease the font size in the Mozilla Firefox web browser. Complete one of the following actions:
  • Simultaneously press the Ctrl key and the - key.

  • Select View > Zoom > Zoom Out from the browser menu bar.

Parent topic: Troubleshooting browser problems