Troubleshooting operational problems

Information about the various components that process requests and operations is in the log files for ISIM Server.

We can use the information in the various logs to determine how a request was handled. In addition, if backend processing occurs in the database or directory server that is related to the problem, the logs associated with these servers can also contain important diagnostic information. Messages are logged by ISIM Server components while handling a task. The Security Identity Manager messages include the CTGIM prefix. For more information about messages, see the IBM Security Identity Manager Messages Guide.

For information about the various log files and available tools for diagnosing Security Identity Manager problems, see Diagnostic tools.

Parent topic: Troubleshooting installation problems