No information provided when email notifications are not delivered

When email notifications are not delivered through ISIM Server, there is no information to determine the cause of the problem. The information provided by the user to create and send the email notifications probably contains errors that can cause delivery failures.

Enable tracing and perform a task that generates an email notification. Examine the trace.log file to determine what errors occur. The trace.log file entries are saved in English only. To view the trace entries, do these steps:

1. Log on to the IBM Security Identity Manager virtual appliance console.

2. From the top-level menu of the Appliance Dashboard, select Manage > Maintenance > Log Retrieval and Configuration.

3. On the Log Retrieval and Configuration page, click the Identity tab.

4. Select Application trace.

5. Click View.

   See Manage the log configuration.

Parent topic: Troubleshooting email problems