Change and reset forgotten passwords
Before completing these steps. specify forgotten password information.
When we forget a password, we must answer the challenge questions correctly and change a password. The new password replaces the old password for your account. Depending on how the system is configured, you can either specify a new password or have the password automatically generated by the system. The generated password is sent to the e-mail address that is specified in your personal profile.
If password synchronization is enabled and your account is an individual account, the password is changed for all of your individual accounts. For sponsored accounts or if password synchronization is not enabled, the password changes for only the current account.
To change a forgotten password:
- From the Login page, type your user ID, and then click Forgot a password?
- On the Forgot Your Password page,
answer the forgotten password questions, and then click OK.
- If the questions are answered correctly and the system is configured to automatically generate a new password, the Request Submitted page opens. The new password is sent to you by e-mail. You must use this password to log in.
- If the questions are answered correctly and the system is configured for you to specify a new password, we are prompted to change the password. We can view the affected accounts by the password change. Click the (
) icon next to Select my accounts that will be affected by this password change. Follow the steps provided to change the password, and click OK.
- If the forgotten password questions are not answered correctly, you receive an error message. We cannot access the system until you remember a password or answer the questions correctly. If you can do neither, contact the system administrator to reset a password.
- If your changed password is system generated, on the Request Submitted page, click Back to Login Page.
Parent topic: Log In and Logging Off
Parent topic: Change Password