Request access for a user in the Identity Service Center

This scenario describes how to use the Identity Service Center Request Access wizard to provide user accesses, such as role membership, accounts, and groups. The wizard provides a unified catalog of access. The system configuration, such as access catalog information and provisioning policies, affects the users and accesses that can be selected in this flow. Follow the organization process for any operations or permissions to verify the request is valid.

Use the Request Access wizard to request one or more accesses for a user from the unified catalog of accesses. The wizard supports batch requests by building up a list of items to request before you go to the next step. For example, a user moves into a new role, and the manager wants to give the user the access to multiple systems or applications.

  1. From the Identity Service Center Home page, click Request Access.

  2. On the Select user page, select a user to display the Select accesses page. The available users are displayed in a grid of cards view.

  3. On the Select accesses page, select one or more accesses for the selected user. A message is displayed if we exceed the maximum limit that is set for selecting the access. If no maximum limit is set, the default access selection limit is 25. The Request summary field displays an updated summary about the selected user, accesses, errors, warnings, or information messages about the access selections. Click Request summary to open and view the details.

      Request access for Displays the name of the selected user.
      Request access to Displays the selected accesses for the selected user.

    To start with the request again, then click Cancel my request.

  4. Click Next to open the Provide required information page.

  5. Provide a brief description or justification about the business requirement for the access items that we selected to request for the user.

  6. Depending on the configuration, click Provide account information, if it is displayed, to open the Account information page. Specify the additional information necessary for the request, such as personal information about the requester, or necessary resource-specific information. For non-compliant values or validation errors in any Identity Service Center console fields, click outside the field or tab to view or display the updated hover or hint text.

    After the account information is entered, click Continue request to return to the Provide required information page.

  7. Click Submit. A message is displayed to indicate a successful submission or any submission errors.

View the confirmation and status of the submitted request:

See also: Request more accesses for the selected user, or specify new accesses for another user.

Parent topic: Identity Service Center scenarios