Scenario: Configuration of a manual service

In this scenario, we configure a manual service that handles requests to use a ledger service. The service requires an employee to do a manual activity, and indicates its success.A manual service is useful to handle custom applications with few users or an application that does not have an adapter. In this case, the cost of development of a custom adapter might not justify the cost savings gained from automation. Manual service advantages include a self-service user interface, workflow approvals, and audit trail for corporate compliance, avoiding the cost of developing a custom adapter. Tasks in this scenario include creating a service type for the manual service and customizing account and service forms. We then create the service, set its default values, and assign a service owner.

1. Create a manual service type
   
2. Customize an account form
   
3. Create an access control item for a manual service
   
4. Create a manual service
   
5. Create default values to reduce user effort
   

Parent topic: Administrative scenarios