Manage manual notification templates

Use this task to modify the default email messages displayed for manual services.

We can modify the default messages displayed for manual services. By modifying the templates we can apply the changes to any manual service that we create. We do not need to modify the messages each time we create a manual service, unless the service requires a specific message change. Changes to the notification templates do not affect the messages for existing manual services.

1. Click Configure System > Configure Manual Notification Templates. The Templates page is displayed.

2. Select the operation and click Change. The Template Modify page is displayed.

3. In the Subject field, modify the text to specify the subject of the email notification that is sent. The subject can consist of plain text and dynamic content tags.

4. In the Plaintext body field, modify the text to be displayed in the body of the message. The content can consist of plain text, dynamic content tags, and JavaScript code. These contents are shown to email recipients that do not see HTML email notifications.

5. In the XHTML body field, enter the text to be displayed in the body of the email notification as HTML. The content can consist of plain text, dynamic content tags, and JavaScript code. These contents are shown to email recipients that see HTML email notifications.

6. Click OK to save the changes. You are returned to the Templates page.

Change the notification template for another operation or click Close to exit.

Parent topic: Configure