Integrating with IBM Control Desk

This section introduces the ISIM integration for IBM Control Desk offering and refers to instructions for installing and configuring this package.

Instructions for setting up the integration are provided in Chapter 19 of the Redbook Tivoli Integration Scenarios..

The Redbook is based on earlier versions of both products but the instructions have been tested on the current versions. Use the prerequisites in this section for integrations with IBM Security Identity Manager version 6.0.x. Note that the following terminology is different.

• IBM Security Identity Manager is referred to as Tivoli Identity Manager.
• IBM Control Desk is referred to as Tivoli Service Request Manager.
• Some paths have a version embedded and should be changed to reflect the current version. For example, the tim_51 directory would be tim_60 for integration with 6.0.x versions.

• Prerequisite software
  This section describes the prerequisite software products for ISIM integration for IBM Control Desk.
• Adapter attributes
  This section describes the adapter attributes.

Parent topic: Configure