Recertifying accounts on a service
We can manually recertify accounts that are associated with the service instance. We can also override the recertification status of the account on the service.
Before we can recertify accounts on a service in ISIM, we must create a service instance.
Accounts that have a rejection status or that are not certified and that can be overridden, have a check box.
To recertify the accounts on a service instance...
- Click Manage Services. The Select a Service page is displayed.
- On the Select a Service page:
- Enter information about the service in the Search information field.
- In the Search by field, specify whether to search against services or business units.
- Select a service type from the Search type list.
- Select a status from the Status list, and then click Search. A list of services that matches the search criteria is displayed.
- In the Services table, click the icon () next to the service to show the tasks that can be done on the service, and then click Account Recertification Status. The tasks that we can do are dependent on the type of service. The Account Recertification Status page is displayed.
- On the Account Recertification Status page:
- Enter information about the account in the Account information field.
- In the Search by field, specify whether to search against user IDs or owners, and then click Search or Advanced, depending on the type of search to do. The advanced search option opens a new page where we can specify additional search criteria.A list of accounts that matches the search criteria is displayed.
- In the Account Recertification Status table, select the check box next to the account to recertify, and then click Recertify. Selecting the check box at the top of this column selects all accounts. A confirmation page is displayed.
- On the Confirm page, type a reason for the recertification in the Justification field, and then click Recertify, or click Cancel.
A message is displayed, indicating that you successfully overrode the recertification status of the account on the service.
Select another recertification task, or click Close. When the Account Recertification Status page is displayed, click Refresh to refresh the Account Recertification Status table, and then click Close.
Parent topic: Account recertification