Adding fix support for a software product

 

The function to add fix support for products gives you the ability, as a service provider, to support a product that is not installed on your system.

As a service provider, you manage many remote systems in your network. Each remote system has different products installed. As the service provider on the source system, you do not want to have to install all the products on your source system to provide support to your remote systems. From a financial perspective this can be expensive if you had to have licenses for each one of those products.

Notes:

  • When you use the compare and update function with a model system, it compares only the fixes that are installed. The function does not use fixes that exist as save files only.

  • Products that are installed on your system are not automatically supported after an upgrade to a new release. If you want to keep the PTF save files for currently installed products after an upgrade, add support for your currently installed products before the upgrade.

To add support for a product, follow these steps:

  1. Expand Endpoint Systems.

  2. Expand the endpoint system where you want to add support for a product.

  3. Expand Configuration and Service.

  4. Expand Software Inventory.

  5. Right-click Supported Products and select Add Support.

  6. Click Browse to select from a list of all products in the central system inventory. When you select products from the list, the rest of the information is filled in for you.

  7. When you have completed the appropriate fields, click OK.

The Add or Remove Product Support (QSZSPTPR) API can also be used to add or remove support for installed products.

 

Parent topic:

Sending and installing fixes