Troubleshooting Operations Console connection

 

Problems can occur during an Operations Console session. The following topics are some solutions to common problems that are encountered during your initial setup and management of your configurations.

 

Settings dialog window

Operations Console has a built-in, hot-key-activated, settings dialog window that has special options used to help troubleshoot problems. The Settings window is activated by pressing and holding the Alt and shift keys then, press the s key before releasing all three keys (ALT+Shift+s). The options to split the log files can be very helpful to your service provider, especially if you have many connection configurations. Splitting the logs so each configuration has its own log makes it easier to find problems. When only one connection has a problem, activity in other connections aren't seen in the log.

It is highly suggested that the user not make any other changes or turn on any other functions without advice from your service provider. Improper use of the options on this window may cause unpredictable behavior on any or all configured connections.

There is also a hot-key-activated function to capture the screen data when the connection is not responding correctly. To capture the screen data, select the configuration and press Ctrl+C. This will dump the contents of the last ten screen buffers (three screens of data) and the timestamp they were received into the connection log. This log can be used by support or development to see what the last updates to the emulator were. Activating this process a second time without changes to the screen will not produce any more data to the connection log.

• Troubleshooting status message
  If you encounter connection problems when connecting a console, Operations Console provides status messages to assist you in troubleshooting the connections.

• Troubleshooting connection problems
  When setting up your initial connection, you might encounter problems connecting your Operations Console configuration.

• Troubleshooting authentication problems
  When setting up your initial connection, you might encounter authentication problems.

• Troubleshooting emulator problems
  When setting up your initial connection you may encounter emulator problems.

• Troubleshooting system reference code data
  If you receive any of these system reference codes (SRCs), you might have some problems in your Operations Console configuration.

• Troubleshooting remote control panel and virtual control panel problems
  When setting up your initial connection, you might encounter problems accessing your control panels.

• Troubleshooting configuration wizard problems
  Here are the solutions to problems encountered while you are completing the Operations Console configuration wizard.

• Troubleshooting other Operations Console problems
  Here are some problems with your Operations Console not covered in the other troubleshooting sections.

 

Parent topic:

Operations Console