Tracking undelivered e-mail

 

You can use a generic user ID to track problems with undeliverable e-mail. This method can be useful for both e-mail delivery and configuration problems.

  1. Select or create a user ID to receive notification. In the character-based interface, type CRTUSRPRF (the Create User Profile command) and press Enter.

  2. Type WRKDIRE (the Work with Directory Entries command) and press Enter.

  3. Type 1 to add the user to the system distribution directory.

  4. Ensure that the Mail Store value is 2 and the Preferred Address value is 3.

  5. Press F19 (Add Name for SMTP).

  6. Type NONDELIVERY@localhost.domain as the SMTP address for any POP user.

This user receives a copy of the undeliverable e-mail.

The user ID you enter must be an actual ID so that it can effectively monitor nondelivery notices. The sender receives a copy of the nondelivery notice with a list of the recipients who did not receive the e-mail.

 

Parent topic:

Troubleshooting e-mail

Related concepts
Determining problems with e-mail