Materials required for reporting FTP problems

This topic describes the information that the IBM^® service representative might require to resolve an FTP problem.

Any FTP problem reported to IBM should include the following information:

• A communications trace from the time of the failure (Request TCP/IP data only) that is formatted twice: once for ASCII and once for EBCDIC.

• If the FTP client or server has logged software error data, submit the data.

  The system value QSFWERRLOG must be set to *LOG for software error logging to take place. If an error occurs while QSFWERRLOG is set to *NOLOG, change the value to *LOG, try to re-create the error, and submit the logged software error data. If logged software error data is submitted, there is no need to perform a trace of FTP.

• The QTCPIP job and any FTP server or FTP client job logs.

• The FTP client and FTP server debug traces.

• For FTP client problems, a spooled file containing the FTP client session (which can be obtained by pressing the print (F6) key in the FTP session).

• If data integrity is the problem, then the file, member, or library causing the problem should be sent along with a copy of the description of the file, member, or library.

Parent topic:

Related concepts
Tracing the FTP client Tracing the FTP server