Querying problem status: Method 2

 

The other method to find the latest status of a reported problem is using the Work With Problem (WRKPRB) command.

1. Type WRKPRB on any command line and press the Enter key. The Work with Problems display appears.

2. Find the problem entry for which you want to query the status. To start a query, the problem entry must have a status of Answered or Sent.

3. Type option 8 (Work with problem) next to the problem entry. The Work with Problem menu appears.

4. Select option 41 (Query problem status text). The Results of the query are shown.

The QRYPRBSTS command does not apply to problem entries that have a Fix request specified in the problem description column of the Work with Problem display.

 

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Querying problem status