Querying problem status: Method 1

 

The first method to find the latest status of a reported problem is using the Query Problem Status (QRYPRBSTS) command.

1. Type QRYPRBSTS on any command line, and press the F4 key. The QRYPRBSTS display appears.

   Currently, the QRYPRBSTS command is not enabled to query hardware problems.

2. If you know the problem management record (PMR) number, type *PMR in the Problem identifier field and press the Enter key. Additional fields appear on the display. Type the PMR number in the Service number field and press the Enter key. If you know the WRKPRB problem ID number, type the 10-digit ID number for the problem in the Problem identifier field and press the Enter key. If you don't know the problem ID number, see Finding a previously reported problem for instructions on how to find this 10-digit number.

3. After the query is complete, enter: WRKPRB xxxxxxxxxx (where xxxxxxxxxx is the 10-digit problem ID number). The Work with Problem display appears.

4. Type option 12 (Enter text) next to the problem entry and press Enter. The Select Text Type display appears.

5. Select option 10 (Query Status text). The Query results are shown.

 

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Querying problem status