Reporting problems detected by the system
The system problem log contains a list of all the problems recorded on the system.
To report a problem that has an entry in the problem log, perform the following steps:
- Type WRKPRB on any command line and press Enter. The Work with Problems (WRKPRB) display is shown.
- If you have a problem ID, look for an entry with the same ID on the Work with Problems display. Select option 8 (Work with problem) for the problem you want to work with and press Enter. The Work with Problem display is shown.
- Select option 2 (Report problem) and press Enter. The Verify Contact Information display is shown.
- To change any fields that are displayed, type over the current information and press Enter. The system includes the new information in the service request.
- Select the severity level that closely relates to the severity of your problem on the Select Problem Severity display.
- Select who receives and processes your request on the Select Service Provider display.
- Select when and how you want to send the service request on the Select Reporting Option display.
- Choose from the following options:
- To report the problem automatically, continue with Report problems automatically.
- To report the problem by voice, perform the following steps:
- Select option 3 (Report service quest by voice). The telephone number of the service provider for your specific problem is displayed. If the service provider is IBM, a service number is assigned to the problem.
- To put this number in the problem log, press F14 (Specify service-assigned number).
Reporting problems automatically
The automated problem analysis function runs problem analysis routines automatically when the system detects a problem.
The problem reporting function notifies the service provider of the software problem. To run these functions, the appropriate service attributes must be set to *YES. If these attributes are set to *NO, you need to run the problem analysis manually. The default value for service attributes is *NO.
Use the Display Service Attribute (DSPSRVA) command to display the service attributes, or use the Change Service Attributes (CHGSRVA) command to change the service attributes.
To change service attributes, fill in the appropriate information in the fields. Specify *YES in the Analyze problem field to automatically run problem analysis at the time of the failure. Problem analysis includes programs that attempt to isolate or correct the problems. Automated problem analysis applies mostly to hardware problems, and some software problems in Licensed Internal Code. To determine which problems are analyzed automatically and which ones are not, use the Work with Problem (WRKPRB) command. If the status is Opened, it indicates that the problem has not been analyzed. For problems that are not analyzed automatically, you can use the Work with Problems (WRKPRB) command to run the problem analysis manually. Go to Using the Work with Problems command for detailed information about the command. Examples: The Work with Problems command provides examples of how the command is used.
When *YES is specified in the Report problem automatically field, software problems are reported automatically to the service provider. Your service provider is specified in the Control point name field. For hardware problem reporting, contact your service provider.
Parent topic:
Overview: Reporting problems