Select another billing address for an order

Use the WebSphere Commerce Accelerator to select a different billing address for a customer order than the one specified when the order was created. (B2B direct)Depending on the terms stipulated in the customer's contract, we might not have the authority to change the billing address for the order, or create a new one. If so, then the information about the Billing Address page is read-only.

Procedure

1. Open WebSphere Commerce Accelerator

2. Find the order to work with.

3. Open the Change Order notebook by selecting the check box next to the order to work with, and click Change.

4. When you open the notebook, the Products page is displayed. From the left navigation frame, click Billing Address. The Billing Address page is displayed.

5. Select a billing address by doing one of the following steps:

   • If the billing address we want to use is listed, select the check box next to the address and click OK.

   • If the billing address we want to use is not listed, click New. The Create Billing Address dialog is displayed. Use this dialog to add a billing address for a customer and click OK. Once the billing address is created, the system uses the new billing address as the billing address for the current order.

6. To make other changes to this order, use the links on the left side to switch between each order page. Click Submit to submit the order and close the notebook or Save to save the billing address information without submitting the order.

Related concepts
Order management

Related tasks
Changing orders
Selecting another shipping address for an order