Collecting MustGather data for Commerce Composer issues

Prepare the following MustGather information before you call IBM Support to help with Commerce Composer issues.

Procedure

1. Configure the following trace strings.

   • In the Transaction server Docker container:

     *=info: com.ibm.commerce.foundation.logging.ServiceLogger=finest: com.ibm.commerce.pagelayout.*=all 

     For information about how to set trace strings, see Configure logging for the Transaction Server.

   • In the Store server Docker container:

     For the JSP that shows issues, find the wcpgl:widgetImport tag used for the slot containing the widget and add debug="true".

2. Reproduce the problem.

   Record the specific steps that we used to reproduce the problem and any details that might be relevant.

3. Collect the following files.

   • In the Store server Docker container, collect the JSP and pagelayout files used for the widget or template.

4. Run the following database queries to collect the necessary information from the database (output results in CSV format).

   select * from PLWIDGET
   select * from PLWIDGETDEF
   select * from PLWIDGETDEFDESC
   select * from PAGELAYOUT
   select * from PLWIDGETNVP
   select * from PLWIDGETREL
   select * from PLWIDGETSLOT
   select * from PLLOCATION
   select * from PLTEMPLATEREL